17winrm Privacy Policy – Data Protection & Privacy for Malaysian Players

17winrm ("we", "platform", or "company") is an online Sports Betting and casino platform operating under the domain 17winrm.xyz. We understand how important privacy and personal data protection are to Malaysian players, and we take this responsibility very seriously across every aspect of our platform's operations.

This Privacy Policy ("Policy") describes:

• The types of personal data we collect from you;
• How we collect that data;
• The purposes for which we use your data;
• The circumstances under which your data may be shared;
• How we protect your data from unauthorised access;
• Your rights regarding the personal data we hold about you.

This policy applies to all registered members and users browsing the platform 17winrm and any individual who interacts with our platform in any capacity. This policy should be read together with Terms & Conditions our platform, which forms part of the overarching agreement between you and 17winrm.

By registering an account or continuing to use the platform 17winrm, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please discontinue use of our platform.

17winrm collects various types of personal data depending on how you interact with our platform. Below is a summary of the data categories we collect:

We only collect data that is necessary for legitimate, stated purposes. We do not collect sensitive data such as health information, political views, or biometric data, except where identity verification is required under applicable law.

Your personal data is collected by 17winrm through several channels:

• Account Registration: When you register a new account at 17winrm, you provide basic information such as your name, phone number, and email address directly.
• Identity Verification (KYC): When you undergo the required identity verification process, you may be asked to upload documents such as a national ID or proof of address.
• Financial Transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost or ShopeePay, or submit a withdrawal request, our system records the details of that transaction.
• Platform Usage: Activity data is collected automatically as you use the platform — including matches you watch or bet on, the types of casino games you play, and your general usage patterns.
• Cookies & Similar Technologies: Our platform uses cookies and tracking technologies to collect technical data about your device and browsing session. Further details are provided in Section 7.
• Support Communications: When you contact our support team 17winrm via live chat or email, records of those communications are retained for issue resolution and service quality improvement purposes.

Personal data collected by 17winrm used for the following purposes:

• Account Management: Processing registration, verifying identity, managing account settings, and enabling you to log in securely to the 17winrm platform;
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX, and processing withdrawals of winnings to your account within 15–30 minutes;
• Platform Security: Detecting and preventing fraud, account abuse, unauthorised access, and other suspicious activity that could compromise the security of the platform or other members;
• Legal Compliance: Fulfilling legal compliance obligations, including anti-money laundering (AML) requirements, identity verification requirements, and reporting obligations to relevant authorities where required by law;
• Customer Support: Providing you with support in Bahasa Malaysia, resolving account issues, processing complaints, and responding to enquiries relating to platform usage;
• Responsible Gambling: Monitoring betting activity patterns to identify signs of potentially problematic gambling and providing the necessary support in line with our commitment 17winrm on responsible gambling;
• Platform Improvements: Analysing aggregated and anonymised usage data to understand how members use the platform and make meaningful improvements;
• Service Communications: Sending important account-related notifications, updates to terms, promotions you have opted into, and other information relevant to your use of the platform.

17winrm not use your data for any purpose not stated in this policy without obtaining your consent first.

17winrm does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited circumstances in which data may be shared:

• Payment Service Providers: Required transaction information is shared with Malaysian local payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict confidentiality agreements;
• Platform Technology Providers: Technical infrastructure 17winrm relying on carefully selected cloud service providers and technology vendors. These providers process data solely on our instructions and have no right to use your data for their own purposes;
• Legal Authorities: We may be required to disclose certain data to law enforcement agencies, courts, or regulatory bodies when mandated by applicable laws in Malaysia. We will always endeavour to notify you of such requests unless prohibited from doing so by law;
• Business Transfer: In the rare event of a merger, acquisition, or sale of business assets, user data may form part of the transferred assets. In such cases, you will be notified in advance and the acquiring party's privacy policy will be clearly communicated.

Data security is an ongoing investment for 17winrm. We employ multiple layers of technical and operational safeguards to ensure your personal data remains secure at all times:

• 256-bit SSL Encryption: All communications between your web browser and the servers of 17winrm is encrypted using TLS/SSL protocol with a 256-bit key, ensuring no third party can intercept or read data in transit;
• Data-at-Rest Encryption: Sensitive data stored in our databases — including financial and personal identification information — is encrypted at rest using industry-standard encryption;
• Role-Based Access Control: Only staff with a clear operational need and who have passed background checks may access members' personal data. All access is logged and audited;
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect and respond to any suspicious activity or intrusion attempts in real time;
• Regular Security Testing: Platform 17winrm undergoes regular penetration testing and security audits conducted by independent security experts to identify and address vulnerabilities before they can be exploited;
• Secure Data Backup: Your data is backed up regularly to a secure, separate location to ensure rapid recovery in the event of any unexpected technical incident.

While we take all reasonable steps to protect your data, no online security system can guarantee absolute 100% protection. You also play an important role in keeping your account secure — please use a strong password, do not share your login credentials, and contact us immediately if you suspect any unauthorised access.

Platform 17winrm uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's core functions, including maintaining your login session, securing transactions and saving basic account preferences. Without them, the platform will not function properly. These cookies cannot be disabled;
• Performance & Analytics Cookies: We use analytics data collected through cookies to understand how members use the platform — which pages are visited most frequently, how long sessions last, and where members encounter difficulties. This data is used in aggregated, anonymised form to drive platform improvements;
• Functional Cookies: These cookies allow the platform to remember your preferences — such as your chosen language, preferred display size, and other settings — to make your experience more comfortable;
• Security Cookies: Used to detect suspicious login activity, prevent CSRF (Cross-Site Request Forgery) attacks, and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the platform 17winrm. For information on how to manage cookies in popular browsers, please refer to the help section of the browser you are using.

17winrm retains your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. In general:

• Active Account Data: Your personal data and activity records are retained for as long as your account remains active on 17winrm;
• After Account Closure: When an account is closed at your request, we will retain the minimum data required for the period prescribed by law (typically 5–7 years) for financial record-keeping, legal compliance, and the resolution of any disputes that may arise;
• Financial Transaction Records: Records of deposits and withdrawals via Touch 'n Go, DuitNow, FPX and other methods are retained for the minimum period required under Malaysian financial and tax laws;
• Support Communication Records: Communication records with the customer support team 17winrm are retained for 2 years after the related issue is resolved, for quality control purposes and future reference should a similar issue arise.

Once the retention period has ended, data is securely deleted or anonymised so that it can no longer be linked back to your identity. 17winrm does not retain personal data beyond the period required for legitimate purposes.

As a member 17winrm based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) and our policy:

To exercise any of the above rights, please contact our data privacy team by email at support@17winrm.xyz with the subject line "Personal Data Rights Request", clearly stating the right you wish to exercise along with your account details for identity verification.

17winrm will respond to valid requests within 30 business days from the date the request is received. In complex cases, we may require additional time of up to 60 days and will notify you of any such delay.

Platform 17winrm is intended solely for individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Account registration and use of the platform is strictly prohibited for anyone below this minimum age requirement.

All new account registrations at 17winrm undergo an age verification process. Should we discover that personal data of a minor has been inadvertently collected, we will take the following steps immediately:

• Closing the relevant account immediately;
• Deleting all personal data belonging to the individual from our systems;
• Returning any remaining funds to the original payment method in accordance with established procedures;
• Logging incidents for monitoring purposes and to prevent recurrence.

If you become aware that a child or individual under 21 has registered for or used the platform 17winrm, please contact us immediately at support@17winrm.xyz so we can take the appropriate action.

Platform 17winrm may contain links to third-party websites or services not operated by us — for example, responsible gambling sites or relevant sports organisations. Once you click on those links and leave our platform, this Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of each website you visit separately.

17winrm reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to platform functionality.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page;
• Notifying active members via their registered email or in-platform notification at least 14 days before the changes take effect;
• Displaying clear notices within the platform 17winrm about upcoming changes.

Continued use of the platform 17winrm after the effective date of any Privacy Policy changes will be considered acceptance of those changes. If you disagree with the changes made, you have the right to request account closure and deletion of your data before the changes take effect.

If you have any questions, concerns or complaints regarding how 17winrm manage your personal data, or wish to exercise any of the rights described in Section 9, please contact us:

• Email: support@17winrm.xyz — include the subject line "Data Privacy Inquiry" for faster processing;
• Live Chat: Available on the platform 17winrm — for general privacy enquiries in Bahasa Melayu, available 24/7;
• Response Time: Written data privacy requests are processed within 30 business days. General enquiries via live chat are answered in under 5 minutes.

We take every privacy-related enquiry and complaint seriously. If you are not satisfied with our response, you also have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.